The cost of delivery to your door is $17.00 for the South Island and $20.00 for the North Island. Your order will be confirmed by email and dispatched via NZ Post within 2 working days. Delivery is usually 1 – 2 working days from dispatch. Rural delivery can take up to 3 days longer.

The law: The minimum age for purchasing alcohol in New Zealand is 18.
As alcohol is an R18 product, NZ Post requires a signature on delivery. If you’d like your parcel left without a signature, you can arrange an Authority to Leave directly with NZ Post. It’s quick and easy to set up online: Leave my parcel | NZ Post

You can order our wines on WineCollective.Direct for delivery to several countries including USA, UK, Australia and many others. Here is the link to the Carrick international e-Cellar Door.

We take care in producing, storing and delivering our wine, and we want you to be happy with every order. If something has gone wrong, please get in touch and we will resolve it.

Please check your order when it arrives. If a bottle has been damaged in transit, the order is incomplete, or it is not what you ordered, contact us within 48 hours of delivery at contact@carrick.co.nz with your order number, a description of the issue, and a photo where possible. Once we have assessed it, we will arrange a replacement or a refund.

Wine is a natural product, and on rare occasions a bottle can be affected by a genuine fault such as cork taint or oxidation. If you believe a wine is faulty, please let us know as soon as you notice. We may ask for photos of the bottle and closure, or for the bottle to be returned to us for assessment. Where a genuine fault is confirmed, we will offer a replacement, refund, or account credit.

Personal taste, and the normal variation between vintages, is not a fault.

Once your order has been delivered, responsibility for the wine passes to you. We cannot accept responsibility for deterioration caused by storage after delivery — heat, freezing, or a parcel left uncollected. Please store wine somewhere cool and stable, out of direct sunlight.

Approved refunds are returned to the original payment method, usually within 10 business days, though your bank or card provider may take a little longer to show it.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law. Where the law entitles you to more than this policy provides, the law applies.

Carrick Winery 2021 Limited
contact@carrick.co.nz
03 445 3480